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LaszloCzero
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Dear All,

Im Laszlo Czero, CEO of Jasmin.com and AWEmpire.com. I would like to open a new channel for the communication with our Partners, and experience with this here. Please leave the related comments in this topic, and i will check back to discuss them.

Thank you!
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AlexandraGeorgia
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Welcome on board :)
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This is surprizing seeing you here Mr. Laszlo :) Welcome!
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Welcome in the middle of the pack of wolves :)Just kidding
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LaszloCzero
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Greetings to everyone! :)
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DannySDX
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Welcome Mr Czero! :)

Glad to see you here, i am sure many of us have a lot to say, let me be among the first "wolves" to attack the topic.

First of all, i am sure you are familliar with the threads opened on this forum where so many of us are complaining about

*Jcam software issues
*Low results from the interaction with the support team
*Bizarre technical issues
*Low traffic
*Strange positioning of the girls on the pages of Jasmin

As you know, i am one of the guys that been at Luxemburg, met the team and i consider myself one of the guys that always been "close" to Jasmin.

Since november i complaint to the representatives, to you and even here too about the fact that some models are having problems.( members disconected from privates, traffic disappearing, Jcam general error, etc) We are now 4 months later and i see not only that i am not the only one having the issues, but that the number of complaints is raising from a day to another.

So i want to ask some questions

1. When will Jasmin realize that the current system of placing models on site sucks? Why don`t you guys make a randomizer? I don`t say to include all models, but when a girl is working for 1 year and always gets placed at the bottom of the site, even if she works daily 7-8 hours, speaks great english is active and has a fully personalized profile as Jasmin asks, she should get SOME attention. But no, she stays online with 3 members in her room while many complain that can`t connect to her room, and the support team says "Everything is alright!" ( I have printscreens supporting my case!)

2. When will you guys understand that going to support we expect SOLUTIONS. I never go there from the pleasure of being redirected to 100departemnts and all the time to be thanked for my kind patience! The admins, especialy the new ones are nice, but some of us really want something else. So many of them simply don`t understand anything about how things are on OUR side! Why don`t you guys hire model/studio representatives that are working with you guys, to come to Luxemburg and TEACH your admins how we see things on our side? Because they don`t know! They may be educated at the best universities, but they have no idea how things are on our side! All the time we get the same "Everything seems to be in order!"yet, i have 4 girls with the income on a continous drop and tens of members getting kicked from private or can`t connect. How can that be alright?

I will stop here with the first questions, but i assure you i have more to come. I am glad you are here, i am 100% sure that most of the cases you are not even informed corectly about the problems on the site, otherweis i know you would take measures. When we lose money, you lose money too! :)

Ok, what a welcome note, huh? :))
LaszloCzero
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DannySDX: Unfortunately i did not understand the Romanian topics so far, but looking forward to the matters here. :)

1. The recent order of the Models heavily depends on the preferences and behaviour of the Members. For example, if a Member chooses blonde Models in a row, we will recommened to him more blondies; Or the number of Members to favor a Model affects her place. We believe that knowing what the Members are looking for helps us to give them the Models they like the most, and this defines the flow of traffic. Other than that there is a clear order depending on the quality of performance and dedication to Jasmin.
We will come out with some major changes here soon to balance this more.

2. We have a 90% new Customer Support since the 1st of January. They have to learn and all feedbacks are appreciated. Its very important for us to support you as well and we place lots of efforts here.

Generally speaking, it is in our best interest to fix the technical issues, and once we see a track to follow we do our best. What would help the most from your side, to provide us with very concrete details (date, time, account names, etc). We received reports about the below mentioned issues, but so far none of them were sufficient enough to find the problems. We are Partners in this business, your loss is our loss as well, we are more than keen to eliminate these issues.

Thanks!
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DannySDX
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There are two factors here. Either among the admins some of them like to act like Gods and mess up the settings of the model, either there are technical issues. My opinion is that both factors are true.( I do know for a fact you guys had admins doing this in the recent past)

When it comes to the technical part, i have provided all the logs, member names, performer names, everything that i was asked was on the table. Everyday i am promissed it will be solved, i have print screens with admins that are admiting something is wrong! I even had one admin that couldn`t see the performer online even if she was broadcasting!:)

At first i was 100% sure it is because of the fact i am having a beef with a few studios that i helped in the past, given the fact one of them is "preffered" by Jasmin i was worried someone is messing with me on purpose. But then i discovered that there are so many others experiencing the same issues. We can`t all be crazy!

I understand you guys need to dig deep to discover a problem, but when a girl is making 4 k a period and has constantly over 40 members in her room and then all of the sudden she gets members kicked from the private and she appears to be offline on site and barely makes 1.5 k even tough she has the same settings,equipment and hours online is obvious something is wrong.

You just need to look at the logs i have both on Skype and on support chat, 4 months since i am dealing with this thing. As a matter of fact, right after my visit to Luxemburg everything went downhill. Maybe i upset someone there :))

Anyway,is good that you are here. You do need to hear some feedback from our side too, i know many will chose to "shut up" .. but there are many things to discusss....

My favorite subject nowadays.... you guys ask us to go GLAMOUR. Which is perfect! Yet, my girls that are following the rules are placed who knows on what page, and yesterday for example on the FIRST page at the Most Popular ... this girl was feeling GLAMOROUS! :)))

http://i58.tinypic.com/sdd6wn.jpg

I can upload a few more pictures like this, i have one from the Home Page on Jasmin... :))

Sorry, i know i write a lot but since you are here..you need to see things how we see it! Jasmin needs to make up it`s mind,especially since the problems i talk about are affecting girls working EXCLUSIVE with Jasmin!
LaszloCzero
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May i ask you to send all datas related to the technical issues to my email address? I will go through this personally.

With the glamorous rules you are right, we have to make more efforts.

You mentioned personal favors and revenges on the Customer Support, what i find hardly possible. To make a good business together the foundation of our relationship can be the performance only. This will continually lead both of us to do a better work.
However every action is logged and monitored by multiple people, if you experience any inappropiate behaviour, please report to me.

I hope that our conversation will encourage others to join as well. :)
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Well...come on, guys, the Big Bad Wolf is here! :lol: Cat ate your tongues or does Shakespearean language prove to be a bit too much for you?! There are dozens of topics all over this forum that are full of resentment and discontent towards livejasmin, topics you're all quite active in. And now that Lazlo is here, no one seems to have anything to say anymore?! There is only one person who had the balls to speak out. Have you all lost courage or, maybe, problems just went away by themselves?...
It is a great honor to have Lazlo among us. And I really don't understand this silence you've all resorted to. As I was telling you in all the posts I have written in romanian, I haven't had any of problems with Jasmin, but the rest of you (and there are lots of you)...here's your chance to solve them.
C`mon,don`t be shy and speak out ur problems with sumone who can really solve them.
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WinXPfather
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Poca, I think they are waiting for Laszlo to have more than 10 posts, so he can receive private messages. The courage of some people manifests only privately. But I have a straight question. While reading this forum, I learned that the Jasmin top 5 might be fake. So my question is, is it real, or is it just marketing, as the people who don’t have the guts to ask now, have stated in the past?
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Welcome Laszlo! I hope you will feel great here. I am sure that many people love and hate livejasmin same time. It is a great thing. No one is indifferent.
Let me continue the list of problems)
I have problems with lj soft. When models try to end the session, program freeze and i should close it form task manager then start it again. Often we should do it 2-3 times until the soft start to work normally.
Other problem, studio account was switch to the new interface. Since then i can t enter in my studio account.
More, i have a question. Why you canceled the money counter in private chat? It was a helpful tool. If you consider that count someones money it is a bad taste, as one of guys from support told me, can you even change it in minutes?
And the last one. A wish. Could the support team be less polite and more usful?) sometimes it is very weird.
One day i enter in the support chat for information about videoteasers. And after you are welcome and thank you very much for your big patiance and many reverances i get the answer:"i am sorry, but your studio account is closed more than a year")))))
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WinXPfather scrie:Poca, I think they are waiting for Laszlo to have more than 10 posts, so he can receive private messages. The courage of some people manifests only privately.
Hahaha good point,the Romanian courage has left the Romanian balls. LOL
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The traffic was affected by the new Google algorithms and penalties given by them to your affiliates? If we look at Alexa.com or other public metrics we can see that the huge drop of traffic could be related to Google updates too.
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Smart
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Haha, indeed...i was expecting tons of complains here but seems that everyone missed this post. Everyone has something to complain about, its normal...me for example i am not ok with the photo part of Jasmin...let me give you some detailes:

1: Jasmin is a glamour site, we are a glamour studio but we need to put explicit photos to our profiles?...
2: You change the rulles: for example until recent for the erotic galleries you needed "provocative photos", now you need "topless photos"
3: From time to time some smart admin enters to my models and for example place a naked picture into the glamour gallerie...very nice...
4: Your support told me that you dont have any person with photography studies in your team and that is not ok.....


I think everyone should say the problems or the ideeas they have about jasmin...most of the other topics where about traffic. Ok, everybody wants more traffic...lets move on! :)
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Hello Mr Czero,
I think our problems with Jasmin are so many that some might think is not working at all, for some it works allot for other just enough to keep going.
I work from, as a independent, exclusive to Jasmin for over 2 years and the constant changes have made my work a joke now, and a bad one. I have my profille all setup, everything as recomended or better, i rank good on pages but traffic,well maybe a shadow of it. I experince the same technical issues as others, i show up online, cant enter my room, sends members to front page, or i am online but show up offline, members get kicked both from free chat and private chat, cant see what some of them type. The everlasting answer is" everything seems to be ok, keep in mind that traffic is fluctuating". I am not new on the site, i dont look like i've beend draged from bed by my hair, yet the traffic is a joke.
Also the issue with the pictures, constant changing of them for all sort of reasons, some like" the photo gives the feeling that its not real", or it doesnt fit the category guidelines. As long as they were accepted in a Gallery they should stay there till a official change in the rules, not because some bored employee decided to mess up all 3 galleries just to keep us on our toes. I dont think is corect to make us feel obligated to portray nudity in pictures, especialy in those available for free. We should have the right to choose what appereance we have, i am not a prude but i dont find a full frontal of my p***y glamorous. I consider myself lucky that i was able to find some poeple in the Support chat who understand that guidelines are suggestions and if we do not wish to show how our mothers made us it should be our choice.I have all 3 galleries now up to date with great profesional pictures but i expect every day that cute message that says my pictures have been moved.
The famous Awards have made many models to transform in small copies of a certain web site we all know and no need to mention. Members have learned that they can see quite allot for points and use that line over and over. I will not even mention how many times i have seen situation like that presented by DannySDX, why be constant and work 8 hours every day, take care of yourself and strive to invest in you and every thing necesary if others can get more traffic by braking the rules. Is even harder for independent models who dont have a team behind them to help them out. We really need good support, we go there for help to make our work more eficient and grow.
I think our biggest worry, we who work on jasmin exclusively even more, whats happening with the traffic?
And on a end note: please keep Jasmin glamorous, we have enough to sturgle while online.
Thank you.
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DannySDX
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Oh, finally people start talking!

I agree with both smart and F_L


Jasmin right now tries to achieve the Glamour part, i say tries because as Smart said you can`t ask a girl that made money untill now with her charm and class, to open her legs wide open so the member can act as a gynecologist looking at the picture. If F_L just mentioned "another site" i will say it as it is. Does Jasmin wants to be Glamourous Jasmin, or a "better looking MFC?". Because with performers begging for votes and showhing tits and pussy in free chat, spitting on theirselves for a lousy vote this is the only direction Jasmin can get.

About photos, a couple of days i uploaded a HQ photo for one of the girls, the photo focuses on face and gets blurry at the genitals, everything artisitic ....made by a good photographer. It got rejected by the support with the message : Blurry or Pixelated. Really???

See Laszlo, this is the shit we go through daily. Is good that you are here, you will see that so many of us are very unhappy with the current changes in Jasmin. And i am somehow sure the future won`t be any brighter till you guys solve some of the issues.


Here is a sugestion. Stop colaborating with girls not following your guidance. She spits on her self and rubs pussy in free chat? Let her go to MFC! Also...reset the popularity ratigngs every now and then! The girl that gets most votes and is favorited the most will be shown at the most popular category, make them a surprise every now and then and refresh that damn counter, giving everyone a chance to be popular!
LaszloCzero
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WinXPfather: Do you refer to the best earning Models? If yes, then they are definitely real.
I can not disclose the top Model account names and earnings due to privacy rights, but you may check the recent media reports about the earnings of LittleRedBunny, who is one of the top earners, as she came public with this on her own.
Knowing the total revenues what Jasmin makes, in certain circumstances it is absolutely possible to earn these amounts for any Model!


And an update on the glamorous topic we discussed 2 days ago: since yesterday the Models having accepted glamorous images are highlighted on the Jasmin.com listpage. More changes will come soon to move closer to the goal.
LaszloCzero
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JustModel: Please send to me (laszlo.czero@doclerholding.com) all the details in regards of the JasminCam issue and the account problem. This is something that is not reported by many, therefore we have to check this with you individually.
I know that we have to improve our Customer Support, this is one of the major tasks in the coming weeks. You will see the changes pretty soon!


Also please let me explain something: having an opinion, even if it criticizes Jasmin, is more than welcomed. This is our chance to learn about how you see the system. Therefore to raise your voice here can in no way lead to "punishments", but to have a direct business relationship. Some of you used to message me for a while, and you know that there are no "consequences", also I can say "no" for certain requests. :)
LaszloCzero
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sph: The overall traffic was not affected, as 1, the changes Google planned for a while were known publicly, we could make the necessary changes on time 2, we started to pay more attention to what Google likes (see the category list on the top of Jasmin.com, and many changes in the codes) 3, we started to buy advertisemnents on Google ADWords 4, our traffic is well diversified amongst many sources.

But other than the overall traffic, we know that some of our Affiliate Partners were not prepared for this, and lost traffic. We gave them new promo tools and the new whiltelabel system to get over this as soon as possible.

Alexa.com however is the most known traffic analytics tool, they use 3rd party data and this can not be considered 100% reliable. Neither it tells anything about the quality of the traffic. Since we are more careful with buying traffic Jasmin's Alexa ranking decreased, however the Models on the website earn more money than ever. I think this is a good deal. :)
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thank you Laszlo, i will send you all datas you need.
The explicit galerry topic is still open...models, especially glamourous orientated models, refuse to show explicit nudity. And i am definately agree with them. What we should do with this situation?
And i remember a strange thing. We see that a member write in the chat, but we don t see him in the members list. Also, sometimes we can click the member to see more information, and the soft freeze. I meet it not only for my models, i sow some complains in this forum too.
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DannySDX
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I am one of the guys that can state that Laszlo does replies to his email and and pays attention to them, so feel free to message him. ( i exchanged emails with him already, i still have my bones intact.. so don`t worry, nobody will kick your ass :lol: )

And for God sake, now when you see the man saying he will not punish you, speak your mind... let your demons loose. On the romanian topics so many of you were cursing and yelling ( me also), why not saying it out loud here?


Laszlo, now another question. You say that the income of the models is better, i tend to disagree. even the top 5 is lower than it was during the same time last year. I know, i know is not good for business when we complain about the lose of traffic and low income, but you will see more people will come and say the same thing. While SOME models grew and start making money, others are on a free fall and not just a few, i am sure in time they will get the courage to speak.

Just tonight one of my friends was trying to log in as a member. When hovering the icon of the performer she could see the performer was live, clicking on the name of the performer she got the "Perfofmer has been offline for more than a year" thing, once logged out as a guest... everything was fine. So, if any of my girls are staying in free chat and not making money cause they don`t know how, i will shutup... but when i see members complaining about the fact they get kicked from private, that they can`t see their favorites online or even worse that their favorites DISAPEARED from their list then is time for me to worry. And i am one of the guys that literally stressed the support team with this issue since november, just tonight it happen again. So the bug, the virus...the whatever it is...still causes problems.

About the Glamour thing... we could really use a decent explication why the models are forced to pose nude if they want to appear on awards or if they want better traffic.

i try to imagine PlayBoy magazine with a big Hustler article in the middle, would be something like a glass of milk with wine. No sense! Can you understand why we are upset with this thing? Can you somehow explain to us how a model, let`s say a misstress that has SLAVES can pose nude and still make money? Or a girl that for the last years was seen as a decent girl and has her good members can still make money when she is forced to show herself nude in pictures?

Another topic... SLAVES! Financial Slaves! They come in private to be used, they get horny when the girls are making them PAY. You know what happens when a girl is making the guy pay? She gets penalized for asking money. Since is ok for a girl to ask for a votes, don`t you think is time to be ok to ask for surprises too?

Yes, i know.. i tend to write a lot... and i am sorry, but i do want these things cleared out... Is a gift yo have you here and if some of the people here chose to shut up, i will ask the questions they are afraid to ask...

P.S. Don`t kill the messenger! :lol:
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